FAQ

Placing an order is simple! Just browse our store, select the products you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout, fill in your shipping details, and complete the payment.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed to ensure the safety of your information.

Once your order is confirmed, it typically ships within 1-3 business days. After dispatch, international shipping generally takes 5-20 business days, depending on your location. Please note that deliveries to remote areas may take longer and may incur additional fees.

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the courier’s website.

Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary based on your location. For more details on specific countries, please contact our Customer Support Team.

While we aim for timely delivery, sometimes there may be delays due to customs or shipping issues. If your order is taking longer than expected, please contact our Customer Support Team for assistance.

We want you to be happy with your purchase! If you are not satisfied with your order, you can return the item within 30 days of receipt, provided it is in unused, original condition. Please contact us before returning any items to receive instructions on how to process your return.

Yes, we offer bulk sales for businesses such as pet shops or veterinary clinics. For more information, please contact our Bulk Sales Team at sales@greendpets.com.

If you are interested in carrying GreenD products in your store, we’d love to hear from you! Please reach out to our Retail Team at retail@greendpets.com, and we’ll provide all the necessary information.